Our Policies

Quality, Environmental,
Health & Safety Policy

Maintained in conformance with R2v3 and RIOS certification requirements.

Policy Statement

eWaste Solutions is committed to following the R2v3 and RIOS requirements and to maintain conformance to the requirements of our QEH&S management system and scope. We are equally committed to meet or exceed our customer requirements, to prevent pollution and workplace injuries and illness, and to maintain compliance with relevant environmental, Occupational Health and Safety and data security legislation and regulations.

The goal of eWaste Solutions' operation is to have a positive impact on the environment through responsible recycling requirements that includes the conservation of metals, plastic, and other non-renewable resources. Consistent with these core operations and outputs, it is eWaste Solutions' overall goal to accomplish its business objectives while meeting and exceeding the environmental and health & safety expectations of our management, employees, customers, suppliers, and regulators.

We will continually improve our systems while striving to minimize adverse impacts on the environment by managing and tracking through the recycling chain used and end-of-life electronic equipment, components and materials, including focus materials as identified in the R2v3 Standard, with respect to both on-site and off-site activities and the selection of downstream vendors, using a "reuse, recover, dispose" hierarchy of responsible management strategies.

To achieve the above, eWaste Solutions is committed to:

• Ensuring that these policies are appropriate to our operations, and its potential environmental impacts and health and safety risks of eWaste Solutions' activities, products, and services.
• Fulfilling and complying with all relevant QEH&S legal and stakeholder requirements, compliance obligations, industry guidelines and any other QEH&S commitments made by eWaste Solutions.
• Striving for continual improvement to enhance QEH&S performance.
• Providing the framework for setting and reviewing QEH&S goals, which are established and are compatible with the strategic direction and the context of eWaste Solutions.
• Demonstrating Senior Management's commitment to increasing customer satisfaction.
• Ensuring that this system and policies are communicated and understood by all persons working for or on behalf of eWaste Solutions.
• Making the QEH&S policy available to stakeholders, external providers, contractors, and other interested parties.
• Ensuring that this QEH&S policy is reviewed and amended as necessary and appropriate.

We recognize that the responsibilities for protection of the environment and worker health & safety are shared, requiring cooperation between our employees and top management. eWaste Solutions will continually improve its environmental and health & safety performance through responsible recycling requirements. This will include setting goals, taking into consideration our business, financial, operational, legal and compliance requirements and obligations, as well as the views of interested parties.

Privacy Policy

eWaste Solutions ("EWS," "we," "our," or "us") is committed to protecting your privacy and safeguarding personal information in accordance with applicable state and federal regulations.

Information We Collect

We may collect personal information when you submit a contact form, request a quote, schedule services, or enter into a service agreement. This may include:

• Name
• Company name
• Email address
• Phone number
• Service location details
• Billing information

We may also collect limited website usage data (such as IP address or browser type) to improve user experience. We do not access or review the contents of client devices. Data-bearing media is securely destroyed in accordance with contractual and regulatory requirements.

How We Use Information

We use information solely to:

• Provide quotes and services
• Schedule pickups or drop-offs
• Maintain chain-of-custody documentation
• Issue Certificates of Recycling (COR)
• Issue Certificates of Data Destruction (COD)
• Produce Certified Audit Reports
• Process billing
• Improve our services

We do not sell, rent, or trade personal information.

Information Security

eWaste Solutions maintains administrative, technical, and physical safeguards to protect personal information. We operate under a comprehensive Written Information Security Program (WISP) in compliance with Massachusetts 201 CMR 17.00.

We are an R2v3 and RIOS certified electronics recycler, and our secure data destruction services align with:

• NIST SP 800-88 Rev. 1
• NSA/CSS Specifications
• HIPAA
• NISPOM

Access to personal information is restricted to authorized personnel and protected through secure operational controls.

Data Retention

We retain business and compliance documentation only as long as required for contractual, regulatory, or audit purposes. Information is securely destroyed when no longer required.

Third-Party Sharing

Information is shared only when necessary to fulfill services or comply with legal requirements. Any authorized service providers are contractually required to maintain appropriate security safeguards.

Contact

If you have questions regarding this Privacy Policy, please contact us at [email protected].

SMS Terms
of Service

Consent & Enrollment

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from eWaste Solutions. This includes SMS messages for appointment confirmations, pickup scheduling reminders, service status updates, and quote follow-ups.

Message Frequency & Rates

Message frequency varies based on your service activity and requests. Message and data rates may apply depending on your mobile carrier and plan.

How to Get Help or Opt Out

Privacy

Your mobile number and SMS opt-in data will not be shared with or sold to third parties for marketing purposes. See our full Privacy Policy above for details on how we handle your information.

Contact

For questions about our SMS program, contact us at [email protected] or call 781-924-3071.